Privacy Policy

Last modified June 1, 2025

Frontier Energy, Inc. ("We," "Us," or "Our") respects your privacy and is committed to protecting your Personal Information. This Privacy Policy describes how we collect, use, disclose, and safeguard your Personal Information in compliance with the following consumer privacy laws:

Chapter 1: Table of Contents

  1. Scope of this Policy
  2. Personal Information We Collect
  3. How We Collect Personal Information
  4. How We Use Personal Information
  5. Sharing of Personal Information
  6. Consumer Privacy Rights
  7. How to Exercise Your Rights
  8. Data Retention
  9. Cookies and Tracking Technologies
  10. Data Security
  11. Data Processing Location
  12. International Users and GDPR
  13. Users Under 18
  14. Changes to this Privacy Policy
  15. Contact Information
  16. State-Specific Addendum
     

Chapter 2: Scope of this Policy

This Privacy Policy applies whenever we collect your Personal Information, including through our website, mobile applications, electronic services, social networking sites, on-site data collection, and other platforms (collectively, "Services"). 

This policy does not apply to third-party websites or services that may link to or be accessible from our Services. 

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not provide your Personal Information or interact with our Services.

Chapter 3: Personal Information We Collect

We collect the following categories of Personal Information:

  • Direct Identifiers: Name, postal address, email address, phone number, government identification numbers
  • Sensitive Personal Information: Social Security numbers, driver’s license numbers, precise geolocation, financial account information, health or disability information
  • Protected Characteristics: Age, marital status, gender
  • Commercial Information: Property information, energy and water usage
  • Personal Records: Utility account information, financial account information
  • Internet Usage Information: IP address, browser and device information, social media login data
  • Geolocation Data
  • Professional and Employment-Related Information
  • Education Information
  • Inferences: Derived characteristics, preferences, and behaviors
     

Chapter 4: How We Collect Personal Information

We collect Personal Information:

  • Directly from you: Forms, registrations, transactions, and correspondence
  • Automatically: Cookies, browser data, device identifiers, and usage logs
  • From third parties: Utilities, program and project partners, government entities, and social media providers
     

Chapter 5: How We Use Personal Information

We use Personal Information for purposes including:

  • Providing, maintaining, and improving our Services
  • Processing transactions and managing your account
  • Responding to inquiries and requests
  • Preventing fraud and ensuring security
  • Conducting analytics and research
  • Complying with legal obligations
  • Sending marketing communications (with your consent where required)
  • Supporting employment applications
  • Any other purpose disclosed at the time of collection or with your consent
     

Chapter 6: Sharing of Personal Information

We may share Personal Information with:

  • Subsidiaries and affiliates
  • Contractors, service providers, and program partners
  • Governmental or regulatory bodies
  • Successors in the event of a business transfer
  • Other parties when required by law, legal process, or to protect rights, safety, or property

We do not sell Personal Information or share it for cross-context behavioral advertising.

Chapter 7: Consumer Privacy Rights

Residents of California, Vermont, Colorado, Connecticut, Utah, and Virginia have the following rights:

  • Right to Know: Categories and specific pieces of Personal Information we have collected
  • Right to Delete: Request deletion of Personal Information, subject to legal exceptions
  • Right to Correct: Request correction of inaccurate Personal Information
  • Right to Opt-Out: Opt out of the sale or sharing of Personal Information (Note: we do not sell or share your Personal Information for cross-context advertising)
  • Right to Limit Use of Sensitive Personal Information: Limit use to necessary purposes
  • Right to Non-Discrimination: No discrimination for exercising privacy rights
     

Chapter 8: How to Exercise Your Rights

You may submit privacy requests by:

  • Calling (833) 757-0865
  • Emailing security@frontierenergy.com
  • Mailing your request to:
    Frontier Energy, Inc.
    PO Box 530293
    Atlanta, GA 30353-0293
    Attn: Confidentiality and Security Officer

We will verify your identity before processing requests. You may also designate an authorized agent to submit a request on your behalf.

Chapter 9: Data Retention

We retain Personal Information only as long as reasonably necessary to fulfill its intended purpose, to comply with legal obligations, or as required by contract.

Chapter 10: Cookies and Tracking Technologies

We use cookies and similar technologies to improve our Services. You may disable cookies through your browser settings, though some Services may not function properly if cookies are disabled.

We are not responsible for cookies or tracking technologies used by third-party websites linked through our Services.

Chapter 11: Data Security

We use appropriate security measures to protect your Personal Information. However, no method of internet transmission is entirely secure.

Chapter 12: Data Processing Location

All Personal Information is processed and stored in the United States.

Chapter 13: International Users and GDPR

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including rights of access, correction, deletion, restriction, portability, and objection.

Chapter 14: Users Under 18

Our Services are not intended for persons under 18 years of age. We do not knowingly collect Personal Information from individuals under 18.

Chapter 15: Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this page reflects the most recent update.

Chapter 16: Contact Information

Frontier Energy, Inc.
PO Box 530293
Atlanta, GA 30353-0293
Attn: Confidentiality and Security Officer
Phone: (510) 444-8707
Email: security@frontierenergy.com

Complaints or ethical concerns may be reported using Frontier’s Third Party Compliance Hotline at (855) 650-0005.

Article I.    State-Specific Addendum

Chapter 17: California (CPRA)

  • You have the right to limit the use of your Sensitive Personal Information to purposes necessary for providing services.
  • You have the right to opt out of sharing Personal Information for cross-context behavioral advertising (Frontier Energy does not engage in this practice).
  • You have the right to designate an authorized agent to exercise privacy rights on your behalf.

Chapter 18: Vermont (VDPA)

  • Sensitive Data Consent: Frontier Energy will not collect or process Sensitive Personal Information without your opt-in consent.
  • Vermont residents have the right to data portability (to obtain a copy of your Personal Information in a portable, usable format).
  • Vermont residents have the right to appeal if we deny a privacy rights request. Appeals can be submitted using the same contact methods listed above. We will respond to appeals within 60 days as required by VDPA.
  • We do not sell Personal Information or use it for targeted advertising.
  • Vermont-specific retention limits: We will not retain Personal Information longer than reasonably necessary unless required by law or contract.

Chapter 19: Colorado, Connecticut, Utah, Virginia

  • You have the right to opt out of targeted advertising, sale of Personal Information, and profiling in furtherance of decisions that produce legal or similarly significant effects. (Frontier Energy does not engage in these practices.)
  • You have the right to appeal any denial of a consumer rights request. Appeals must be submitted within a reasonable time frame, and we will respond within the period required by your state’s law (Colorado: 45 days, Connecticut: 60 days, Virginia: 60 days, Utah: not specified but will follow reasonable practices).

  • Sensitive Data Processing: We do not process sensitive personal data without consent where required (Connecticut and Colorado require affirmative consent).